Refunds and cancellation.

Last updated September 23, 2026

We want you to be completely satisfied with Milra. This page brings together our refund and cancellation policies into one convenient place. It repeats what our Terms of Use already promises, so you know exactly where you stand before and after you pay.

The short version

• If you are not satisfied after your first payment for a paid plan, email us within 7 days and we will refund it in full.
• You can cancel your subscription at any time.
• Self-serve cancellation from account settings is our goal as billing management rolls out, but emailing support today works just as well.
• When you cancel, you keep your paid plan until the end of the current billing cycle, and you will not be charged again.
• Cancelling your plan moves you to the Free plan, where your existing notes stay safe.
• If you delete your entire account, a person reviews the request and then deletes your account and its data from our servers. We aim to do this within 30 days of your request.

Our refund promise

If you are not happy after your first payment for a paid plan, email hello@milra.app within 7 days of that initial charge and we will issue a full refund.

Subsequent renewal payments and other charges are not refundable, except when we made an error and charged you by mistake, when our Terms of Use explicitly say so, or when applicable consumer protection laws where you live entitle you to a refund. Nothing on this page or in our terms takes away any mandatory refund rights granted to you by law.

All approved refunds are credited back to the original payment card or payment account you used through Stripe.

How to cancel your subscription

You can cancel your paid plan at any time. There are no cancellation fees, no hidden penalties, and no questions asked.

Self-serve cancellation from your account settings is the goal as we finish building the billing management tools. In the meantime, simply send an email to hello@milra.app from the address linked to your Milra account, and a member of our team will cancel your recurring plan for you. You may also cancel through any online account portal we make available.

Once you cancel, you will continue to have full access to your paid plan features until the end of the billing period you have already paid for. After that period expires, your subscription will not renew, you will never be charged again, and your account will automatically transfer to our Free plan.

What happens to your notes

Cancelling your subscription does not delete your notes. When your billing period ends and your account transitions to the Free plan, all of your saved recordings, transcripts, summaries, and notes remain intact in your account.

If you decide to leave Milra completely and delete your account, you can export your notes first. Once you request account deletion, a person reviews the request and then deletes your account and all associated cloud data from our servers. We aim to do this within 30 days of your request, matching the retention and deletion commitments in our Privacy Policy.

Contact us

To request a refund or cancel your plan, email hello@milra.app and a person will assist you promptly.

Or write to Jacob Hurvitz, operating as Milra, 1 Saramia Crescent, Concord, ON L4K 3S6, Canada.

General information

This page is general information, not legal advice. It reflects the refund and cancellation commitments established in our Terms of Use.